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FAQ's

Frequently Asked Questions

How do I place my order?

Orders can only be placed via our website. Our customer services team is here to help and offer advice but cannot take orders

Can I order by telephone or fax?

No, we can only accept orders via our website; this offers protection to both you and to us when making payments

Is the image on the website the product I will receive?

We strive to provide accurate pictures of all products and in nearly all cases the image is 100% correct, but we are limited by the images provided to us by the manufacturer. Please use the images for illustration purposes only and if in any doubt please contact a member of our customer services team who will be more than happy to help

What happens if I order a product that is out of stock or is discontinued?

You will be informed that the product you have ordered is unavailable and wherever possible an estimated delivery date will be given or we will offer you a superseded, substitute or alternative product

When will my order be dispatched?

We delivery Monday to Friday only and we endeavour to dispatch your goods in a next working day basis.

What delivery charge will I pay?

Standard delivery is free on orders. Express delivery will incur a small charge, see delivery page for more information!

Where do you deliver to?

We deliver all over the UK, some exclusions apply.

Will you price match?

We endeavour to be competitive on all our products and we continually price check our competitors, however we cannot guarantee to be the lowest price on every single product

What method of payment do you accept?

We accept most major debit and credit cards and Paypal

How do I return a product?

To return any unwanted item(s) you must e-mail us in the first instance with the full details of the item(s) you wish to return. An e-mailed confirmation will then be sent to you authorising the return. Our items are dispatched from numerous warehouses so please ensure you contact us before returning an item so that we ensure the product is returned to the correct warehouse. Please note, although we DO NOT charge for the original delivery, the cost of returning an unwanted item must be at the customer's expence. (this does not apply to faulty products).

Do our prices include VAT?

Yes all the prices on the Officenut website Include